Website Privacy Policy

Effective 01 July 2023

This website is operated by Technical Solutions Group Limited (TSG). The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

  • who we are

  • how and why we collect, store, use and share personal information

  • your rights in relation to your personal information; and

  • how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

Technical Solutions Group Limited (TSG) ('we', 'us', 'our') collect, use and are responsible for storing certain personal information about you ('you', 'your', 'yours').

The personal information we collect and use

Personal information is information which you can be identified from (and does not include any anonymised forms of information).

 

Types of personal information

We may process the following types of personal information in relation to you:

  • Information you enter into any form on our website or which you access through a link on our website (such as a contact form)

  • Details of your use of our website

 

How your personal information is collected

This section describes how the above types of personal information are collected by us. Your personal information will be collected as follows:

  

Personal information obtained from you directly

We will only collect personal information when you provide us information through the website contact form.

 

Changes to the way in which we collect your personal information

In the event that we need to obtain personal information in relation to you from any other source than those described above, we shall notify you of this.

 

How we use your information

In general, your personal information will generally be processed for the following purposes:

  • We use the information you provide to us through a contact form to reply to your query

  • We will also use data that does not directly identify you to understand how our website is used and to help us improve it

 We use cookies to track usage of our website. More information on cookies can be found in our Cookie Policy.

 We may use processors to help operate this Website. Where this is done, any data processed will be in compliance with Data Protection Law.

 We only use your personal data when the law allows us to and we use it to operate our website as it is within our legitimate interests to:

  • Operate this Website and associated web applications as part of managing and conducting our business

  • Obtain information about your use of the Website via cookies to be able to manage the functionality of and improve the quality of the service we provide via our website

 

Lawful basis for processing your personal information

We have described above the purposes for which we may process your personal information. These purposes will at all times be justified by UK data protection law.

 

General lawful basis

  • The lawful basis upon which we are able to process your personal data are:

  • where we have your consent to use your data for a specific purpose

  • where it is necessary to enter into a legal contract with you or to perform obligations under a legal contract with you

  • where it is necessary to enable us to comply with a legal obligation

  • where it is necessary to ensure our own legitimate interests or the legitimate interests of a third party (provided that your own interests and rights do not override those interests). Wherever we rely upon this basis, details ofthe legitimate interests concerned shall be provided to you

  • where we need to protect your own vital interests (or the vital interests of another person); and/or

  • where it is needed in the public interest (or where we are acting in our official functions), provided that the task or function has a clear basis in law.

  • In general, in order to meet the purposes we have described above, we will process your personal information where we have your express consent on each occasion that the data is processed.

Sharing of your personal information

On any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction, and not for their own purposes. We are required to enter into a formal legal agreement to enable such sharing to take place.

We do not anticipate that we will need to share your personal information with any third party. We will notify should this position change.

 

Necessity of Information

Where information is requested from you and you do not provide this:

  • may prevent you from using certain features of the website or receiving products and/or services

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

 

How long your personal information will be kept

Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.

We envisage that your personal information shall be retained by us for the following:

  • Personal information shall only be retained until your request has been processed.

After the period described above, your information shall be properly deleted.

Keeping your information secure

We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy. Each affiliate or supplier receiving your personal data is bound by standard contractual clauses that comply with the standard contractual clauses for the transfer of personal data to controllers established in third countries set out in the European Commission Decision 2010/87/EU.

We will:

  • Take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information

  • Store all the personal information you provide to us on securely protected servers

In addition, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your information transmitted via our Website and any transmission is at your own risk.

Your Rights

Under the UK General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information

  • access to your personal information and to certain other supplementary information that this Privacy Statement is already designed to address

  • require us to correct any mistakes in your information which we hold

  • require the erasure of personal information concerning you in certain situations

  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this information to a third party in certain situations

  • object at any time to processing of personal information concerning you for direct marketing

  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

  • object in certain other situations to our continued processing of your personal information, or ask us to suspendthe processing procedure in order for you confirm its assurance or our reasoning for processing it

  • object to processing your personal information where we are doing so in reliance upon a legitimate interest of our own or of a third party and where you wish to raise to an objection to this particular ground;

  • otherwise restrict our processing of your personal information in certain circumstances

  • claim compensation for damages caused by our breach of any data protection laws; and/or

  • in any circumstance where we rely upon your consent for processing personal information, you may withdraw this consent at any time

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on your rights under the General Data Protection Regulations.

If you would like to exercise any of these rights please contact our Data Protection Officer in the following manner:

 

Changes to the website privacy policy

We may change this privacy policy from time to time and will notify you of any changes by: Posting on the website or upon the date designated by us as the "effective date".

It is your obligation to regularly check the Website Privacy Policy. Your continued use of the website following any such change constitutes your agreement to this Privacy Policy as so modified.

Contacting us

 Any requests or questions regarding the use of your personal information should be made using the following method:

Sources of further information

This policy provides key information to you regarding the processed of your information. For certain areas of our information processing, we have further comprehensive details contained in other documentation. This information can be located as follows: